Terms of Service

Last updated: May 29, 2026

1. Binding Agreement

This is a binding contract (“Terms”) between you and Bag of Holding, Inc. d/b/a Lark (“Lark,” “we,” “us,” “our”). These Terms apply whenever you use any of our sites, APIs, SDKs, products, or services (“Services”). By accessing or using the Services, you agree to be bound by these Terms. If you use our Services on behalf of an organization, you agree to these Terms on behalf of that organization.

If you do not agree to these Terms, you may not use the Services.

2. Privacy

See our Privacy Policy for details on how we collect, store, and share information.

3. Age Restrictions

The Services are not intended for users who are under the age of 13. By registering, you represent and warrant that you are 13 years of age or older. If you are between 13 and 18, you must have your parent or guardian’s consent to use the Services.

4. Your Data

Ownership

You retain all rights, title, and interest in any data you store in Lark (“Your Data”). Lark does not claim any ownership interest in Your Data.

License to Provide Services

You grant us a non-exclusive, worldwide, royalty-free license to store, process, transmit, and display Your Data solely as necessary to provide the Services to you. This license extends to trusted third parties we work with to provide the Services (such as hosting providers).

Your Responsibilities

You are responsible for Your Data. You represent and warrant that:

• You have the right to store Your Data with us
• Your Data does not violate any applicable laws
• Your Data does not infringe any third party’s rights
• You have obtained any necessary consents from your end users for the collection and processing of their data

We do not actively monitor Your Data, but we reserve the right to remove content that violates these Terms.

5. Your End Users

If you use Lark to build applications for your own users (“End Users”), you are responsible for:

• Providing appropriate privacy disclosures to your End Users
• Obtaining any necessary consents for data collection
• Responding to your End Users’ requests regarding their data
• Complying with all applicable privacy and data protection laws

You agree not to use the Services in a manner that would cause us to violate any applicable law.

6. Account Security

You are responsible for safeguarding your API keys, passwords, and other credentials. You must:

• Keep your credentials confidential
• Notify us immediately of any unauthorized access
• Ensure that others do not have access to your account

You are responsible for all activity that occurs under your account.

7. Acceptable Use

You agree not to use the Services to:

• Violate any applicable law or regulation
• Infringe any third party’s intellectual property or privacy rights
• Transmit malware, viruses, or other malicious code
• Attempt to gain unauthorized access to the Services or related systems
• Interfere with or disrupt the Services
• Exceed documented rate limits or abuse the Services
• Store or transmit content that is illegal, harmful, or objectionable

We reserve the right to suspend or terminate your access for violations of this section.

8. Service Availability

We strive to provide reliable Services, but we do not guarantee uninterrupted availability. We may:

• Perform scheduled maintenance with reasonable notice
• Perform emergency maintenance without notice when necessary
• Modify, suspend, or discontinue any part of the Services

For customers with an Enterprise agreement, service level commitments are governed by that agreement.

9. Fees and Payment

Pricing

Current pricing is available at lark.sh/pricing. We may change our pricing with 30 days’ notice.

Payment

Fees are billed in advance on a monthly basis. Overages are billed in arrears. All fees are non-refundable except as expressly stated in these Terms or required by law.

Taxes

Fees are exclusive of taxes. You are responsible for all applicable taxes, and we will charge tax where required by law.

10. Termination

By You

You may cancel your account at any time through the dashboard or by contacting support. Cancellation takes effect immediately. No refunds will be provided for any unused portion of your subscription.

By Us

We may suspend or terminate your access to the Services at any time, for any reason or no reason, at our sole discretion, without notice or liability.

Effect of Termination

Upon termination:

• Your right to use the Services ends immediately
• You remain liable for any fees owed through the termination date

Data Export

You may export Your Data at any time while your account is active through the Dashboard or the REST API. We recommend maintaining your own backups.

11. Intellectual Property

The Services and all related materials, including logos, designs, text, graphics, and software (collectively, “Lark Materials”) are the property of Lark or its licensors and are protected by intellectual property laws.

You are granted a limited, non-exclusive, revocable license to use the Lark Materials solely as necessary to use the Services in accordance with these Terms.

12. Disclaimer of Warranties

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY DEFECTS WILL BE CORRECTED.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, LARK SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR GOODWILL, ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE SERVICES.

OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE AMOUNTS YOU PAID TO US IN THE SIX (6) MONTHS PRECEDING THE CLAIM.

These limitations apply regardless of the theory of liability and even if we have been advised of the possibility of such damages.

14. Indemnification

You will indemnify, defend, and hold harmless Lark and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to:

• Your use of the Services
• Your Data or your End Users’ data
• Your breach of these Terms
• Your violation of any applicable law
• Any dispute between you and your End Users

We will provide reasonable notice of any such claim and cooperate with your defense.

15. Dispute Resolution

Informal Resolution

Before filing any formal dispute, you agree to contact us at [email protected] and attempt to resolve the dispute informally for at least 30 days.

Arbitration

Any dispute arising out of or relating to these Terms or the Services shall be resolved by binding arbitration under the rules of JAMS. The arbitration shall be conducted by a single arbitrator in Kansas City, Missouri, or another mutually agreed location.

Each party shall bear its own costs, and arbitration fees shall be split equally between the parties unless the arbitrator determines otherwise.

Exceptions

Either party may seek injunctive or equitable relief in any court of competent jurisdiction to protect its intellectual property rights.

No Class Actions

All disputes shall be resolved on an individual basis. You waive any right to participate in a class action, class arbitration, or representative proceeding.

16. General Provisions

Governing Law

These Terms are governed by the laws of the State of Delaware, without regard to conflict of law principles.

Entire Agreement

These Terms, together with our Privacy Policy and any Enterprise agreement, constitute the entire agreement between you and Lark regarding the Services.

Modifications

We may modify these Terms at any time. We will provide notice of material changes at least 30 days before they take effect. Your continued use of the Services after the effective date constitutes acceptance of the modified Terms.

Assignment

You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

Severability

If any provision of these Terms is found unenforceable, the remaining provisions shall remain in effect.

Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

Contact

For questions about these Terms, contact us at:

Bag of Holding, Inc.
[email protected]